Get In Touch

Contact Us

If you have a question about your order, a product, or anything else, our Customer Experience team is here to help.

Email support@bareline.com
48-Hour Response
7 Days a Week
Include Your Order #

Before You Reach Out

Many common questions about returns, store credit, shipping, and order issues are already answered on our Returns and FAQ page. We recommend taking a look before contacting us.

If you do need to email us, please include the following so we can assist you as quickly as possible:

  • Full name
  • Order number
  • A short description of your question or issue

What to Expect

Our support team is available seven days a week, and we aim to respond to every inquiry within 48 hours. Response times may be slightly longer during busier periods.

Please avoid sending multiple emails about the same issue, as this can delay our response by pushing your request further back in the queue.

If you have not heard back after five days, please feel free to follow up. We want to make sure nothing is overlooked.

Frequently Asked Questions

A few things worth checking before you send us an email.

What is the best way to reach you?

Email is the fastest and most reliable way to reach our team. We monitor support@bareline.com daily and every message gets a personal response.

Do you offer phone or live chat support?

At this time, we only offer support by email. This allows us to track every conversation and make sure nothing gets missed.

Can I check my order status without emailing you?

Yes. You can track your order directly on our Order Tracking page using your order number and email address.

My question is about a return. Do I need to email you first?

Not necessarily. Most return questions are already answered on our Returns and FAQ page, and you can start a return through our Returns Portal without contacting us first.

Can I change or cancel my order after placing it?

Please reach out to us as soon as possible if you need to make a change. We process orders quickly, so we cannot guarantee a change or cancellation once an order has been placed.

Do you have a physical store I can visit?

We currently operate exclusively online, so we do not have a retail location at this time.

What should I include in my email to get help faster?

Please include your full name and order number. This allows us to look into your order right away without needing to request additional information.

Still need help?

Send us an email and our team will respond as soon as possible.

Email support@bareline.com