Frequently Asked Questions
All orders are packed and shipped from Austin, Texas, USA within 1–2 business days of purchase. We ship Monday through Friday. Orders placed over the weekend will ship the following Monday.
For U.S. orders, we offer three shipping options at checkout depending on how quickly you would like your order delivered:
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Economy Shipping: typically 3–8 business days
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Standard Shipping: typically 2–6 business days
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Expedited Shipping: typically 2–4 business days
International orders and orders shipped to Alaska, Hawaii, or U.S. territories typically take7–14 business days depending on location.
Shipping fees, if applicable, are calculated and displayed at checkout. For international orders, duties and taxes are usually calculated at checkout so there are no surprise charges upon delivery.
Please note that delivery times may vary depending on location, carrier performance, and time of year. Weather-related delays may also occur, and once a shipment has been handed to the carrier, transit delays are outside of our control.
If you have additional questions about shipping, please visit our Contact page and reach out to our support team.
Yes, we offer free shipping on U.S. orders over $115 USD (excluding Alaska, Hawaii, and U.S. territories). Orders that meet this threshold will automatically qualify for free shipping at checkout. For reference, this typically applies to orders containing 2–3 pairs of clothing, depending on the styles selected.
At this time, we do not offer free shipping for international orders due to higher shipping costs. However, all duties and tariffs are calculated and paid at checkout, so there are no surprise charges upon delivery.
Once your order has been fulfilled, you will receive a shipment confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or copy & paste the tracking number on the shipping carrier's website or into our tracking page here
Detailed tracking information may not be immediately available after your order is shipped. It can take up to 1-2 business days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
You can also track your order by visiting our Tracking Page and entering your order number or tracking number in the search. Do not include any spaces or special characters.
If you have not yet received a tracking number, your order is likely still being processed. You can check the status of your order at any time by logging into the Account section on our website.
Once your order ships, you will automatically receive an email containing your tracking number. You can enter this number on the carrier’s website or use the tracking page located at the bottom of our website to follow your shipment.
We understand the disappointment of receiving a damaged package. In such instances, please please head over to our Contact page and fill out the form within 7 days of receiving the package. Please include photos of the damaged items and packaging. Our team will reach out as soon as possible.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund to store credit via an e-gift card.
We're sorry your package hasn't arrived. We know how frustrating this can be, and we want to make it right as quickly as possible. If your order hasn't shipped yet, our team will review it and investigate any delays. You'll hear from us with an update shortly.
If your order has already shipped and tracking has been provided, coverage depends on whether shipping protection was selected at checkout. Orders with shipping protection are covered, and we will assist in resolving the issue. For orders without shipping protection, we recommend contacting the carrier directly to file a claim. In many cases, if a package is confirmed lost in transit, the carrier may reimburse the value of the shipment.
Think your package may be lost? Contact us here and we'll review your case and follow up with next steps.
How long does delivery take?
All orders are packed and shipped from our Austin, Texas home base within 1–2 business days of purchase. From there, delivery time depends on the shipping option you selected at checkout:
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Economy Shipping: typically 3–8 business days
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Standard Shipping: typically 2–6 business days
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Expedited Shipping: typically 2–4 business days
For shipments to Alaska, Hawaii, U.S. territories, or international destinations, please allow 7–14 business days depending on your location.
Please note that delivery estimates are not guaranteed and may vary during peak seasons or due to carrier delays.
We offer easy exchanges and store credit returns within 14 days of delivery. At this time, returns are only accepted for items from our V2 Collection, which includes most of our products. To ensure your order is eligible for return or exchange, please confirm that the item is part of the V2 Collection, as these represent our highest quality products.
We accept international returns for store credit within 14 days of delivery. Customers are responsible for all return shipping and handling costs. At this time, we do not offer exchanges for international orders.
Please note that international returns are only accepted for items from our V2 Collection, which includes most of our products. To ensure your order is eligible for return, confirm that the item is part of the V2 Collection, as these represent our highest quality products.
If you would like to request a return or exchange, please reach out to our support team using the email listed under the Contact tab on our website. After you contact us, we will send you a link to confirm your order details. Once your request has been reviewed and approved, you will be provided with a return label and the next steps for sending your item back.
If you no longer want to return your item(s), you are free to allow the return to expire, no need to reach out to us.
If you would like to change your return or exchange, please head over to our Contact page and fill out the form. Our team will be in touch with next steps!
If you have not shipped the items back, we will be able to cancel your return and allow it to be resubmitted with the correct information.
Once your return has been received and inspected, you will receive an email with your store credit e-gift card.
Please allow up to 14 days after your return tracking shows "delivered" to receive your e-gift card.
Be sure to check your spam/junk folder in case the email was accidentally filtered there. If you do not receive this email within this time frame, please head over to our Contact page and fill out the form. Our team will be in touch with next steps!
Not sure what size to get? We generally recommend going true to size. Our denim is designed to have a perfect wide leg fit and runs true to size for a clean, structured look. If you prefer a baggier, more stacked fit rather than a clean wide leg, we recommend sizing up one, this will give you that extra room and drape through the leg.
Finding Your Size Every product includes a size chart, marked with a ruler icon and listed as "Size Chart" either on the product page or under the product description. We highly recommend reviewing this before purchasing, as it includes all the measurements you need for the best fit, inseam, waist size, leg opening, and front rise.
Still Unsure? We're happy to help! Reach out through our Contact page with your sizing questions and we'll make sure you find the perfect fit.
Our sizes are listed by waist size, so if the numbers look unfamiliar, that's why! The size options you see on the product page refer to waist measurement, not length. If you'd like to know the length, you can find that information in the size chart on each product page.
As a general rule, our denim runs true to size for a clean wide leg fit, or size up one for a baggier, more stacked look.
Not the right fit? No worries!
We accept easy exchanges and store credit returns within 14 days of delivery. If your denim doesn't fit quite right or just isn't your style, we're more than happy to help you find something that works. For more details, check out our Returns FAQ or visit our Return Policy page.
We’re sorry your order has been damaged. We’ll do our best to help.
Please head over to our Contact page and fill out the form and include images of your damaged item and the white SKU sticker on the individual polybag that the item arrived in for further assistance.
We are sorry to hear you received the wrong item in your order. Please head over to our Contact page within 14 days of delivery and fill out the form.
Include a photo of the item received and the barcode sticker on the individual polybag the item arrived in along with the name of the missing item(s). Please double-check your shipment confirmation email as your other item(s) may be shipped separately.
Before reaching out, we recommend double-checking your shipment confirmation email, your other item(s) may be on their way in a separate shipment.
While we can't always guarantee an exact replacement due to stock availability, we'll do everything we can to make it right. Our team will follow up with next steps!
We're sorry to hear an item is missing from your order! Please visit our Contact page within 14 days of delivery and fill out the form including a photo of the front and back of the package, a photo of any items received, and the name of the missing item(s).
Before reaching out, we recommend double-checking your shipment confirmation email, your other item(s) may be on their way in a separate shipment.
While we can't always guarantee an exact replacement due to stock availability, we'll do everything we can to make it right. Our team will follow up with next steps!
Can I cancel or edit my order?
Orders are generally entered into our system very quickly and ship within 1-2 business days. To avoid any order issues, we typically do not accept cancellations or variant exchanges before an item has shipped.
If you have any questions or concerns, please contact us and we'll see what we can do!
Pre-Orders
Items marked as "Preorder" in the title follow a different cancellation policy. If you'd like to cancel a preorder, please contact us within 7 days of purchase and we'll cancel your order and issue a refund to an e-gift card.
After the 7-day window, cancellations are no longer available, however, you can always request a return or exchange once your order arrives.
Once your order is placed, we are unable to change your payment method. We sincerely apologize for the inconvenience.
Once an order is placed, we're generally unable to make changes. However, if your order was just placed and hasn't shipped yet, please contact us as soon as possible and we'll do our best to help with any updates to your contact information or shipping address.
If your order has already shipped, you're welcome to contact the carrier directly, they may be able to update your address before delivery. Please note that re-routing fees may apply in some cases.
If your package is returned to sender or delivered to the wrong address, head to our contact page and fill out the form. Our team will follow up with available options to make it right!
If FAQ's did not answer your question.
You can reach out to our customer support team by heading over to our Contact page and filling out the form. Our team will be in touch with next steps.
Waiting for a response? Please note that sending additional follow up emails before we've had a chance to reply will delay our response further.